Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
You are at the heart of our business - we supply 1.3 million people with water and treat and take away sewage from 2.8 million customers living in our region.
You rate the service you receive from us very highly - once again we have topped the water and sewerage company league table in Ofwat's service incentive mechanism (SIM) satisfaction surveys.
The SIM includes a quantitative measured based on the number of complaints and unwanted contacts a company receives as well as qualitative information from consumer experience surveys.
In 2015-16 we:
As well as offering self-service features on our website including live chat and a frequently asked questions agent, we continue to retain the personal telephone answering service which we know is valued by so many of you.
Our continuing focus on improving the service we provide has resulted in: