Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

Make an enquiry
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

Make an enquiry
More contacts
Contact us
  • Protecting the environment


    The region in which we work is environmentally and archaeologically rich comprising:

    • significant populations of locally, nationally and internationally important species and their supporting habitat
    • more than 4,000 scheduled ancient monuments
    • three world heritage sites
    • more than 40,000 listed buildings
    • tens of thousands of archaeological sites of local or regional importance.

    As a company committed to becoming a truly sustainable business, we aim to continue to provide our customers with high quality product and services in ways that enhance the region’s environment.

    Our environmental policy sets out our aims and how we will achieve them.

    We aim to:

    • reduce emissions to levels at which adverse impacts on the environment are avoided
    • take water and other resources from the environment at a level that is in balance with the expected rate of regeneration
    • do all we can to comply with and, where possible, to better codes, consents and directives issued as local, national and European directives
    • conserve and protect the environment and, wherever possible, improve it through the services we provide
    • operate in a socially responsible manner
    • be fully prepared to cope with our operational emergencies that might affect the environment
    • lead by example within our region to contributing towards its sustainable development in integrating sustainability into business practice.

    To achieve our aims we will:

    • applying strict quality controls in all we do
    • seek to design, operate and maintain our equipment to the highest practicable standards in order to meet our environmental objectives
    • implement new technology to improve working practices
    • install plant and equipment and design capital work that blends as sympathetically as possible into the local landscape
    • involve the public in our work, liaising with local groups and individuals where our operations may affect them
    • publicly report on our performance
    • develop accounting systems as a means of understanding our environmental impacts.
Close this message