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Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
We treat and supply 280 million litres of water a day to 1.3 million customers - approximately one tonne of water to every customer weekly across the south west of England including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire.
Our leakage strategy has reduced successfully leakage to 68.3Ml/d, below the agreed target of 69.3Ml/d. We plan to operate below target in normal years to maintain a buffer in case severe winter weather causes additional leakage.
This year we have planned an enhanced metering programme and a pressure management optimisation project with the aim of further leakage reductions so we can meet our ambitious target by 2020.
Our target to fix significant leaks on the network reported to us by customers has been met, mainly by improving existing processes and procedures.
Our major integrated supply grid project is due to be completed in 2018. This grid will enable us to:
Key sections of the project commissioned and put into service during 2015-16 included:
Together with other related schemes this work has enabled us to meet our commitment to reduce the number of properties supplied by a single source by 28,000.
Good progress has been made with our infiltration reduction plans to cut the risk of groundwater entering public and private drains. We inspected more than 107 km of sewers and permanently sealed 4.2 km in 2015-16.