Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
More contacts
Contact us
  • Another year of industry-leading performance

    The first year of Wessex Water's biggest ever investment programme has seen work continuing on major water and sewerage improvements while at the same time, the average customer bill fell.

    Despite a challenging price review the company commenced an ambitious five-year £2 billion programme of work to maintain and improve water and sewerage services - and much of that work is already underway.

    The price review recognised the continuing economic pressure on many customers so bills were reduced in real terms.  To provide further help to those customers struggling to pay, Wessex Water launched a new pensioners' tariff and it continued to provide tailored support for those who find themselves in a change of circumstances - a move hailed as industry best practice.

    The company's end of year results for 2015-16 announced today (12 July 2016) showed that operating profit had decreased as customer bills were reduced by 5% from 1 April 2015.

    The company once again had the fewest number of complaints of all water and sewerage companies and maintained its number one position in providing the best customer service.

    Chief Executive Colin Skellett said: "2015/16 was the first year of a new five-year price control.  Our focus is on delivering the outcomes our customers and local communities want. We have made an excellent start and performed well against our commitments, achieving industry-leading customer service and environmental performance."

    Major construction projects, including a £39m scheme to improve bathing water quality in the Burnham-on-Sea area to meet tighter standards, have begun.  Work continued to build a new water supply grid - the largest project of its kind - that will provide greater resilience and better water quality to meet future demands and the impact of climate change. This project is on track to be completed next year.

    Meanwhile innovative approaches are being used to tackle environmental issues, such as river water quality in the Poole Harbour catchment where Wessex Water is working with farmers to reduce nitrate runoff into the River Frome through the first nitrogen offsetting trial in the UK.The company is also engaged in a joint research programme with the University of Bath, launching a water innovation and research centre to explore new ways of solving problems.

    To ensure Wessex Water delivers the commitments made in its five-year investment plan, the Wessex Water Partnership has been formed, independently chaired by former water minister Dan Rogerson. The partnership will provide advice and guidance on customer engagement, service, affordability and tariffs in preparation for the next business plan.

    The right skills for the future

    Wessex Water is focused on retaining existing and attracting new skills into its business. Earlier this year the company launched its biggest ever recruitment drive for new apprentices offering opportunities for a wide range of roles.

    Mr Skellett said: "We can only continue to deliver the excellent service to our customers through the knowledge and skills of our employees and the quality of the assets we manage and operate. It is essential we have the right skills for the future.

    He added: "The water industry is approaching a fundamental change with moves to greater competition. We support these changes, but the key measure of their success will be what they deliver for customers."

    In preparation for non-household retail competition which commences 1 April 2017, Wessex Water, together with Bristol Water, has created a new company water2business.  This new company will offer high levels of customer service for businesses in the region and outside, in a new competitive market.

    Financial results for 2015-16 show that turnover decreased from £540.3m to £520.8m, and that profit before tax decreased from £171.8m to £159.6m.

    Back to article list
Close this message