Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
Businesses, charities and public sector organisations in the west are a step closer to being able to choose their water and sewerage retailer.
On 20 October 2016 we applied to the Secretary of State at Defra for permission to exit the water and waste water non-household retail market in readiness for retail separation in April 2017.
It means that while we will continue to physically supply water and provide the sewerage service for business customers, we will no longer be the first point of contact for billing or operational enquiries that these customers may have.
From the smallest high street shops to the largest public authorities, over 1.2 million eligible customers in England will be able to shop around and choose their retailer or renegotiate their existing deal.
This means they could benefit from saving money off their bill and help the environment through tailored water efficiency solutions, receive consolidated bills if they are a multiple-site business by working with a retailer that provides the right service for them.
The new water market is called
and it officially opens for business on 3 April 2017. On this day, with approval from Defra, we will separate our wholesale business and transfer all non-household customers to
, a retailer we jointly set up with Bristol Water
Since 2001 all Bristol Water and Wessex Water customers have been jointly billed for their water and waste water services. Water2business - born out of this successful joint billing venture - will be the business customers' new supplier following the transfer under the exit process.
"We are in a unique position of having an established and successful working relationship with water2business and are confident that customers will receive the same standards of service that they are used to from Bristol Water and Wessex Water," said Andy Pymer, managing director of Wessex Water.
After the market opens, business customers will have their day-to-day enquiries with their retailer.
Bristol Water and Wessex Water will continue to deliver wholesale services to retailers' business customers and there is no change for household customers.
Business accounts will be automatically transferred to water2business so business customers don't need to do anything, although from April 2017 they will have the option to switch to a different water retailer.
For more information, visit