Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
More contacts
Contact us
  • Health and safety

    The potential hazards faced by our industry require the highest standards of health and safety. We are committed to protecting our staff and everyone affected by our operations.

    As a responsible employer it is clear to us that the management of health and safety is critical to our success, particularly as we seek to adopt even better ways of delivering services to our customers.

    No activity can be totally without risk and we must ensure that our operations are carried out in such as a way to remove unnecessary risk, and control and manage any residual risk to prevent injury or harm.

    Where risk cannot be managed and safety assured then work must be stop until a safe solution can be found.

    Protecting the health, safety and welfare of our staff, contractors and customers remains an established and shared responsibility that is essential to our reputation as a leading and trusted employer.

    We continue to develop and embed a strong health, safety and welfare culture in our day to day operations that targets zero incidents and supports our aim to be a great place to work in which all employees can work safely and reach their full potential.

    During 2015-16 we introduced a revised health, safety and welfare strategy to ensure we deliver continuous improvement and best practice over the next five years.

    In the past year we have received health and safety awards from the British Safety Council (international safety award) and the Royal Society for the Prevention of Accidents (gold safety award).

    Monitoring accidents and incidents

    We monitor all accidents and incidents reported by employees and, in particular, attention is paid to:

    • the annual number of total and reportable incidents 
    • the areas of the company from which these arise
    • the proportion of these that fall under each RIDDOR (reporting of injuries, diseases and dangerous occurrences regulations) accident category
    • days lost as a result of reportable incidents.

    This information is used to evaluate where resources should be allocated to effectively address any problem areas.

    Figures for the 12 months to 31 December 2015 are as follows:

    • 461 incidents reported
    • no fatalities or life changing (permanently disabling) injuries
    • no reportable diseases or dangerous occurences
    • seven incidents were notifiable to the Health and Safety Executive (five in operations; two in engineering and construction)
    • 381 working days lost through notifiable incidents
    • two notifiable incidents involving contractors working for us
    • no enforcement action from the Health and Safety Executive.
Close this message