Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
Our operations centre is a symbol of the company’s commitment to sustainability.
In designing it we set out to:
Bennetts Associates were commissioned to design a sympathetic building that met our strong commitment to energy conservation and sustainability.
Work on the design of the building started in January 1998 and planning permission was received in February 1999 when work began on site. Building started three months later and was completed on time in July 2000.
Built on the outskirts of Bath on the site of a former hospital for infectious diseases, the building was hailed as one of the greenest offices in Europe.
Recycled material was used during construction and excavated rock was used elsewhere on site - 75% of construction waste was reused.
Key features of the building include:
A green transport plan for the building encourages public transport while a bespoke bus service equipped with cycle racks transports staff to work from the city centre and a nearby park and ride facility.
Our operations centre beat 38 buildings around the world to win the prestigious Building of the Year award from the
Royal Institute of Chartered Surveyors in 2001.