Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Our employees

    The skills, expertise and goodwill of our employees is central to our continued success.

    Through our extensive training programme, we aim to equip our employees with the technical, leadership and management skills they require to be successful in the future.

    A particular focus on the development of our workforce continues to be on promoting diversity and opportunity to ensure the company is a great place to work for all.

    As an equal opportunies employer, we respect and value everyone’s contribution. 

    Gender pay report 2017

    Read our gender pay gap report

    We are committed to providing an environment that supports and encourages the many skills, interests, backgrounds and experiences that people from different social groups can bring. 

    We strive to provide a workplace which is free from discrimination, harassment and bullying, and where everyone is treated with dignity and respect.


    of staff rated us as a good company to work for and 77% rated us a great place to work, according to a staff survey in 2017.


    We value the differences that a diverse workforce brings and are committed to creating an inclusive workplace for all employees and others who work with us as suppliers, contractors, consultants or customers.

    Promoting diversity and inclusion continues to be a key focus and we have implemented a range of diversity initiatives including:

    • policies on hearing loss
    • hosting a Women in Sustainability networking event to promote and encourage membership within our company
    • being an active member of the Business Disability Forum.

    In 2017, there were 2,177 employees.


    of our employees are women; 79% are men. In terms of leadership, 18% of those role are held by women. There are three women and 10 men on our board of directors.

    In common with many businesses with a predominance of STEM skills, such as engineering, the water industry has been male dominated.

    We recognise that diversity is a strength and are working to create an inclusive environment to improve the representation of women within the industry and our own business.

    When it comes to pay, we're confident that our approach is not influenced by gender. You can find out more in our Gender pay report 2017.

    Training and apprenticeships

    We deliver training through a variety of courses including structured internal courses, toolbox talks, seminars and specialist colleges.

    In 2016-17 we:

    • delivered 650 courses with an average of three days' development training per employee
    • continued to work in partnership with the University of the West of England to deliver our accredited Institute of Leadership and Management level 5 programme
    • invested in two-day development centres for nominated high potential employees
    • employed 43 new apprentices with another 42 posts expected to be filled in the first six months of 2017-18
    • held our second apprenticeship open day in November 2016 to coincide with National Engineering Week - more than 300 people visited.


    of our technical apprentices in 2016-17 were female - exceeding the regional and national average in both engineering and construction sectors.

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