Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

customer.services@wessexwater.co.uk
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
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Contact us
  • Our employees

    The skills, expertise and goodwill of our employees is central to our continued success.

    Through our extensive training programme, we aim to equip our employees with the technical, leadership and management skills they require to be successful in the future.

    A particular focus on the development of our workforce continues to be on promoting diversity and opportunity to ensure the company is a great place to work for all.

    As an equal opportunies employer, we respect and value everyone’s contribution. 

    We are committed to providing an environment that supports and encourages the many skills, interests, backgrounds and experiences that people from different social groups can bring. 

    We strive to provide a workplace which is free from discrimination, harassment and bullying, and where everyone is treated with dignity and respect.

    A staff survey in 2017 revealed that 86% of employees rated us a good company to work for and 77% rated us a great place to work. 

    Training and apprenticeships

    We deliver training through a variety of courses including structured internal courses, toolbox talks, seminars and specialist colleges.

    In 2016-17 we:

    • delivered 650 courses with an average of three days' development training per employee
    • continued to work in partnership with the University of the West of England to deliver our accredited Institute of Leadership and Management level 5 programme
    • invested in two-day development centres for nominated high potential employees
    • employed 43 new apprentices with another 42 posts expected to be filled in the first six months of 2017-18
    • held our second apprenticeship open day in November 2016 to coincide with National Engineering Week - more than 300 people visited.

    12%

    of our technical apprentices in 2016-17 were female - exceeding the regional and national average in both engineering and construction sectors.

    Diversity 

    We value the differences that a diverse workforce brings and are committed to creating an inclusive workplace for all employees and others who work with us as suppliers, contractors, consultants or customers.

    Promoting diversity and inclusion continues to be a key focus and we have implemented a range of diversity initiatives including:

    • policies on hearing loss
    • hosting a Women in Sustainability networking event to promote and encourage membership within our company
    • being an active member of the Business Disability Forum.

    In March 2017, there were 2,290 employees, of whom 516 were women and 1,774 were men. There are 14 board directors of whom 11 are men and three are women, and 52 senior managers of whom 10 are women and 42 are men.

    During the last year, the number of women employees in our workforce increased to 23%, whilst in leadership roles the number of women managers increased by 2% to 18%.

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