Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.

customer.services@wessexwater.co.uk
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
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Contact us
  • Our employees

    The skills, expertise and goodwill of our employees is central to our continued success.

    Through our extensive training programme, we aim to equip our employees with the technical, leadership and management skills they require to be successful in the future.

    A particular focus on the development of our workforce continues to be on promoting diversity and opportunity to ensure the company is a great place to work for all.

    As an equal opportunies employer, we respect and value everyone’s contribution. 

    We are committed to providing an environment that supports and encourages the many skills, interests, backgrounds and experiences that people from different social groups can bring. 

    We strive to provide a workplace which is free from discrimination, harassment and bullying, and where everyone is treated with dignity and respect.

    A survey in 2016 revealed that 83% of our employees rate Wessex Water as a good place to work.

    Training 

    We deliver training through a variety of courses including structured internal courses, toolbox talks, seminars and specialist colleges.

    In 2015-16 we delivered on average 2.5 days training for each member of staff per year.

    We have:

    • run leadership development programmes including two-day development centres for high potential employees, Institute of Leadership and Management level 5 programme and Chartered Management Institute level 7 extended diploma in strategic leadership
    • created 41 new apprentice roles, more than doubling our investment in apprentices
    • held our inaugural apprenticeship open day in March 2016 to coincide with National Apprenticeship Week - more than 120 potential apprentices visited our operations centre for our biggest ever apprenticeship drive
    • continued our focus on supporting employees with professional development through a range of professional and chartered institutes. 

    Diversity 

    We value the differences that a diverse workforce brings and are committed to creating an inclusive workplace for all employees and others who work with us as suppliers, contractors, consultants or customers.

    Promoting diversity and inclusion continues to be a key focus and we have implemented a range of diversity initiatives including:

    • the promotion of flexible working policies
    • the introduction of job share contracts
    • flexible retirement for those wishing to ease their way into it.

    We have developed and piloted a new, aspiring leaders development programme aimed at building confidence in potential leaders of the future. In 2016 we became a member of the Business Disability Forum and we continue to progress issues for our employees with disabilities.

    In March 2016 there were 2,144 employees, of whom 477 are women and 1,667 are men. There were 11 directors, of whom eight were men and three were women, and 40 senior managers of whom eight were women and 32 were men.

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