Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
The water industry is one of the most highly regulated sectors in the UK.
Our three main regulators are:
Other bodies which regulate our work are:
If you have a complaint please contact us in the first instance and follow our complaints procedure for billing or operational matters.