Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

customer.services@wessexwater.co.uk
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
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  • Carbon, climate and waste

    Climate change is probably our biggest long-term challenge. In response, we need to both reduce our emissions and adapt to future impacts. 

    While climate projections are often presented in terms of changes to averages e.g. average seasonal rainfall, or average temperature, the resilience of our services is affected more by extreme weather events such as heatwaves, droughts, intense storm events and prolonged rainfall.

    As these have happened many times in the past, we have a lot of experience dealing with acute weather-related impacts, which means we can build them into our planning activities and company risk assessments. However, as background warming takes place, weather events considered extreme or unusual by today’s standards are likely to occur more frequently in future.

    We have developed a Climate Change Adaptation Plan based on detailed risk assessments. The report sets out the main climate-related risks that we face and the work that we are carrying out that will help us manage those risks to an acceptable level and be more resilient overall. 

    To mitigate against climate change we have a long term aim to be carbon neutral and a carbon management strategy with three main elements: emissions avoidance, increasing efficiency across our sites, and generating renewable energy.

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