Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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    In the event of an emergency during out of hours, please call 0345 600 4 600.

    Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with  your telephone service provider. To protect you and your staff, calls may be recorded.

    Billing and general enquiries

    Please contact your retailer if you have a billing or general query.


    If you are a retailer and need to get in touch, find out more about how to contact us.

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