Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
Some of our schemes are only available if you have received free independent advice.
Debt and budget advice can help you to:
These are some of the non-profit organisations that offer free help. Remember to check the organisation is non-profit before signing up. Alternatively to find a local debt advice centre, check with your council or see your telephone directory.
StepChange Debt Charity
Phone : 0800 138 1111 (Monday to Friday, 8am to 8pm, Saturday, 8am to 4pm). Calls are free from landline and mobile phones.
If you are vulnerable due to age, mental health or capacity you are able to get extra help via a free advocacy service.
National Debtline : 0808 808 4000 (Monday to Friday, 9am to 9pm, Saturday, 9.30am to 1pm). Calls are free from landline and mobile phones.
Free money advice online via webchat, a budget planner and money health check
Phone : 0300 500 5000 (Monday to Friday, 8am to 8pm, Saturday, 9am to 1pm).
Printed guides and advice. Calls are free from landline and mobile phones.
deafPLUS Money Advice Helpline
deafPLUS National BSL Money Advice Helpline is delivered via live chat using either Skype or FaceTime.
Many bureaux have specialist caseworkers to deal with any type of debt, including repossessions and negotiation with creditors.
find a local bureau
Face to face : debt counselling agency which specialises in helping those who are emotionally struggling too. The religious focus is why they do it, not how they do it.
Phone : 0800 328 0006
find local CAP services
Help people who have money and debt problems in Bristol and the surrounding areas. Will provide support face to face, via phone or by email in your local area.
Phone: 0800 138 3422
Squirrel makes it super easy and fun to save for your goals and create - then keep to - your very own personalised budget. The app then keeps your savings safe and pays out your spending and bill money as you need it.
You can check benefit entitlements: find out what means-tested benefits you may be entitled to including tax credits.
You can search for grants: look for funds that might be able to give you a grant and/or other types of help.
Online Money Manager: a free interactive online support tool to help Universal Credit claimants with their personal finances.
Stepchange debt test
If you're worried that you need help with your finances then you should try our 60-second debt test. By answering a few simple questions we'll be able to tell you if you need debt advice