Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
If you are having short term problems paying, we can offer you a flexible payment plan.
You can pay less than you need towards your water bill for an agreed period of time and catch up on payments later.
To discuss moving to a flexible payment plan, call 0345 600 3 600 or email us.
Are you are in debt with your water bill and are in receipt of benefits?
By applying for Water Direct, you can pay any arrears directly from one of the following benefits:
You don't have to remember to make payments and we will take no action to recover your debt while you are on Water Direct.
Apply for Water Direct
If you are currently receiving benefits, are you aware that these are being replaced by universal credit?
This is being phased in over the next few years.
To find out more and how you might be affected, visit the get ready for universal credit website.