Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
Call our Sewage Floodline on 0345 850 5959 (24 hours) in the unlikely event that your property is flooded with sewage internally or
externally. It is important that you contact us each time a flooding event occurs.
If you experience sewer flooding, you should take the following precautions to protect you and your family:
aim to respond to all sewage flooding incidents within:
will also provide a clean up service where possible, within 12 hours where your
property is flooded internally and 24 hours externally.
flooding is caused by the failure of a pumping station, a blocked sewer or
exceptional weather which can overwhelm our system.
flooding is less common and can be caused when the system backs up through the
internal drains inside your property.
the flooding is caused by a blockage in a public sewer, we'll arrange for the
blockage to be cleared at our cost.
exceptional weather has caused the public sewer to flood, we will clean up and
assess whether any remedial work can be carried out.
If the flooding is caused
by a problem in your private drain, you will be responsible. A private drain is
the section of pipe which serves just your property and is within your