Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
If you go on to a meter, the following terms and conditions apply:
If your property shares pipework with others we may have to do some work to make sure we fit the meter where it will measure your water use only and where we can read it. We may need to install a device that allows us to read the meter remotely.
When it's impossible to put the meter outside, we may have to fit it inside your property. If so, we'll normally need access to read the meter twice a year unless we can fit a remote reading device. Where we can't gain access to read a meter, we may have to go back to charging on an unmetered basis.
In some cases it may be too expensive or physically impossible to fit a meter. If so, we may offer you another way of charging - see assessed charge above.