Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

customer.services@wessexwater.co.uk
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
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  • Our performance

    Water UK has produced a set of standards which measure our performance in relation to a number of Developer Services activities.

    All water and sewerage companies will be monitoring their performance commencing 1 April 2015 with the results published on a quarterly basis.

    We are publishing these standards to provide information about our performance in dealing with new development proposals and implement procedures, where necessary, to improve our levels of service.

    Results are published every quarter. Further details of the reporting standards can be found on the Water UK website.

      2016/17 Wessex Water Industry average
             

    Water supply

    Performance against targets for:

    • pre-development enquiries
    • estimating and laying new water mains 
    • quoting and carrying out new water supply connections
    • processing self-lay applications.
     Q4*

     99.2%

    97.36% 

     Q3

    99% 

    97.91% 

    Q2

    99%

    98% 

    Q1

    95%

    98%

             

    Sewerage

    Performance against targets for:

    • pre-development enquiries 
    • applications for sewer requisitions 
    • applications for sewer adoptions and diversions  
    • applications for sewer connections.
     Q4*

    99.05% 

    99.70% 

     Q3

     98%

     99.17%

    Q2

    98%

    99% 

    Q1

    99%

    99% 

    *  “For the fourth and final quarter of the year, we have continued to maintain and improve our levels of performance compared to previous quarters. However, we recognise there is still a little more work to do to achieve the level of performance we want to achieve and expect to deliver to our customers.

    As such, we are continuing to review our processes and procedures to identify areas where we can implement measures that will continue to see an improvement in our performance going forward."


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