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0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Sewerage

    Sewer connections

    If you need help with your sewerage needs on site, you can call on the expertise of our developer services team to provide you with the best solution that suits your specific needs.

    Whether you are looking to connect a single property to our network or need to service a new development site, you can choose to have an experienced contractor undertake the work or requisition the works from us under Section 98 of the Water Industry Act (1991).

    The choice is entirely yours to make.

    There are also options for a developer to seek a new appointment to provide water and/or sewerage services for a specific geographic area. Find out more on the Ofwat website.

    Our central team is based in our Bath office and our regional engineers and site inspectors are based at Bridgwater, Poole and Trowbridge.

    In all cases we aim to provide you with the best customer service experience. However, should you be unhappy with any aspect of the service or solution provided, your complaint should be directed to Nigel Martin, Head of Developer Services, in the first instance.

    How we redress our failure to meet the commitments we have made in any aspect of our developer promises and procedures is detailed in our redress statement.

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