Monday to Friday, 8am to 6pm.
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
It is essential that we are able to adopt new ways of working and technologies that help improve the services we provide, reduce costs and manage risk.
Environmental investigations are carried out to ensure that future capital investment is well-focused. Some of the investigations employ innovative methods and examples from 2015-16 include:
Our Eureka programme rewards staff who propose projects that save money, improve service to customers, reduce risk and improve our working methods. The most successful ideas in 2015-16 include:
We also carry out trials of new products and technology developed by other companies. In the last year these have included:
Our joint research programme with the University of Bath is ongoing with the mains themes being:
The university's Water Innovation Research Centre, formed in 2014-15 with our assistance, appointed a director and lecturer in water science and engineering.
We continue to host one-year industrial placement students from the university who have assisted with energy management, drinking water compliance monitoring and assessment of techniques to lower phosphorous levels in sewage effluent.