Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
If your home is metered and you live in a low income household with unavoidably high water use, WaterSure Plus can help. It limits the amount you have to pay.
To apply for WaterSure Plus you must be in receipt of one of the means tested benefits or tax credits and either:
Apply for WaterSure Plus
(PDF application form).
We can offer you Assist if you are in extreme financial difficulty and can not afford your water bill.
With Assist, you pay a lower bill than normal based on your ability to pay. It can be used alongside our Restart and Restart Plus schemes.
You will need to seek
free independent advice
You will need to provide details of your income, household bills and any debts or savings you have.
If you are waiting to receive debt advice and need a hold on your account, please contact us and let us know which organisation your appointment is with, the date and time and the advisor's name if known. Please ensure you continue to pay what you can while you are applying for help.
Once we have received your application, we will let you know within five working days if you have been accepted and what will happen next.
Apply for Assist
If you receive pension credit we may be able to offer you a discount of around 20% off your bill if we provide you with water and/or sewerage services. To apply all adults in your household must be in receipt of pension credit.
Find out more about pension credit discount
Pension credit: If you are aged 60 and over and live in the UK, you may be able to apply for pension credit subject to income or you may be eligible to have your income topped up by the government.
To check what benefits you are entitled to, call the Department for Work and Pensions on 0345 606 0234 or
find out more about pension credit.