Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
Plastic pipes will reduce the likelihood of water supply interruptions in the future and will help to improve both the water pressure and water quality.
Barwick and Stoford map
To minimise disruption, we’ll be using an innovative technique known as pipe bursting which involves laying the new pipeline along the existing route.
This allows us to upsize water mains without having to excavate long trenches along roads. We will just need reception pits approximately 95m apart.
If we are unable to pipe-burst we will revert to the more traditional open cut method to place the new water main.
We will also be transferring customer supply pipes which connect to our water mains. Any supply pipes that are of a lead, copper and galvanised iron material will be replaced with new plastic pipe to protect the quality of water entering customers’ properties.
Work started on 9 May 2016 and involves road closures and diversions which have been agreed with Somerset County Council.
Due to the location of our existing water mains it will be necessary to close seven roads at different times throughout the 52 weeks of the project.
Full diversion routes will be in place with suitable signage directing local traffic. Access will be maintained for residents at all times, but roads will be closed to through traffic.
Where we can work without closing roads, there will be two-way and three-way traffic lights. This will enable us to replace water mains safely, protecting our workforce and the public. Unfortunately this may slow down journeys for regular road users and public transport.
There will be occasions when it will be necessary to turn off your water supply to enable us to make water supply connections. You will be given 48 hours’ notice before any supply interruption.
We apologise for any inconvenience caused by this essential work.
If you have any queries about this work, please