Monday to Friday, 8am to 6pm.
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
Wessex Water is committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), we are the data controller.
We may collect and process your personal data in the following ways:
purposes for which we use them see our
We will use your personal data for the following purposes:
We may share your personal data with third parties in the following ways:
We share your personal information with credit reference agencies in order to maintain our customers’ records up-to-date, assess our customers’ debt risk and manage our debt collection process.
Information that we give to credit reference agencies includes information held on your customer accounts with us, such as your name, date of birth, address or other relevant information.
In some circumstances we may transfer your personal information to countries outside of the European Economic Area, where data protection safeguards are not as high as they are in the UK. If this occurs we will ensure that adequate procedures are put into
place to protect your personal information.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own
risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected. We will ask for confirmation of identity before we disclose any personal information and may charge a £10 administration fee to process the request. Please email requests to
You also have the right to ask us not to process your personal data for marketing purposes. You can exercise this right at any time by contacting us at
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or
liability for these policies. Please check these policies before you submit any personal data to these websites.
firstname.lastname@example.org, or please write to:
Wessex Water Operations CentreClaverton Down RoadClaverton DownBathBA2 7WW.