Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
If you have significant water debt that you can't repay but you can afford your ongoing water bills, Restart might help.
If you pay your current year charges, at the end of year one we will reduce your debt by an equivalent amount.
If you continue to pay your current charges in year two, we will clear your remaining debt. It means you will be back on track.
In some cases this may not be enough. We can offer Restart Plus where your payments will match what you can afford, however small.
To discuss, please call us on 0345 600 3 600 (Monday to Friday, 8am to 6pm).
We may ask you to seek free independent advice. If so, you will need to provide them with details of your income, household bills and any debts or savings you have.
If you are waiting to receive debt advice and need a hold on your account, please contact us to let us know which organisation your appointment is with, the date and time and the advisor's name if known.
Please ensure you continue to pay what you can while you are applying for help.
Once we have received your application, we will let you know within five working days if you have been accepted and what will happen next.
Apply for Restart