Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

Make an enquiry
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

Make an enquiry
More contacts
Contact us
  • Blocked sewers

    We are responsible for maintaining public sewers. As the premises owner, you are responsible for private sewers and drains.

    When a public sewer gets blocked, we will unblock the sewer free of charge; you are responsible for dealing with a blocked private sewer or drain.

    Before employing a drain clearance service yourself or through your retailer, it is important to check whether a blockage is in a public or private sewer.

    If you think you have a blocked sewer, please contact us so we can find out whether it is a public or private sewer.

    Most blockages can be cleared within minutes so if it is your responsibility remember to obtain a clear breakdown of the costs involved before employing a contractor.

    Our sewers are not designed to cope with modern disposable products and as a result these items can cause blockages.

    Around 75% of blockages involve disposable items and this costs British householders and businesses millions of pounds annually in plumbing bills.

    You can avoid this unnecessary expense by following the advice below on how to avoid blockages.

    How to avoid blockages

    In the bathroom: Stay blockage free by only flushing the three ps - paper, poo and pee - down your loo. You can prevent pipes from being blocked by putting other items, such as wet wipes, in the bin.

    In the kitchen:  Pouring fat, oil and grease down your kitchen sink will block this too. Simply let these cool before scraping the solid fat into your food waste bin for recycling. Alternatively, pour them into a non-recyclable container and put it in with the waste.

    Coffee grounds can be placed into the bin or wrapped in newspaper and placed in the kitchen waste bin. Alternatively, leftover coffee grounds can be washed and used in a garden to help repel slugs and snails and promote plant life.

Popular questions
    Close this message