Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Looking out for leaks

    We want to help you look after your water pipes and make it as easy as possible for you to find and fix leaks - it's all part of our commitment to reduce leakage across our region.

    You may have a leak if you notice:

    • areas of lush vegetation
    • a big drop in water pressure
    • damp patches on the ground
    • an unexplained change on your bill.

    Turn off your internal stop tap and check the meter. If the meter dial has stopped turning you may have a leak inside your property.

    We suggest you contact your retailer or a plumber. To find a plumber, visit WaterSafe.

    If the meter is still turning when the stop tap is off, it is likely that you have a leak on your private supply pipe and you should contact your retailer.

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