Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
Please contact your retailer with any day-to-day trade effluent enquiries. Their contact details can be found on your most recent water bill.
If you are a new trader setting up a business in our area and you think that you need trade effluent consent, we would be pleased to start early discussions on this. For further information contact us on 0330 123 1122.
Do not delay contacting us directly on 0345 600 4 600 if you believe there is any possibility that your trade effluent discharge is having an adverse effect on the environment, on our sewage treatment processes or infrastructure, or the health and safety of our employees or the general public.