Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
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  • Water supply

    Targeted investment and careful resource management have resulted in no hosepipe bans since 1976.

    Over the last five years we have consistently achieved the top security of supply score of 100, rating us as having no difficulties with supply.

    To maintain this position we are:

    • developing a water supply grid which includes the construction of three new service reservoirs in Dorset. The project will be complete in 2018
    • reducing the number of properties at risk of low water pressure. This is often achieved by separating and replacing and.or enlarging our communication pipe to remove any restrictions
    • investing in the network to reduce the number of bursts following pipe fractures caused by water pressure or ground movements.

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