Monday to Friday, 8am to 6pm.
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
website is operated by Wessex Water Services Limited - registered office
Claverton Down Road, Claverton Down, Bath BA2 7WW - company number 2366648.
website (site) is:
terms will continue in force until such time as they are terminated.
terminate this agreement between us, email
us or write to our registered address. Should we wish to
terminate it, we would email you.
will be deemed to have been served one hour after transmission by email and
three working days after dispatch by post. You are responsible for notifying us
of any change to your email address and, where provided to us, your postal
breach of the terms shall entitle Wessex Water to immediately terminate the
service to you without notice. If you would like us to let you know our reasons
for terminating the agreement between us, please email
Intellectual property: Unless otherwise
stated, any intellectual property rights arising in respect of this site’s design, text,
graphics, its selection and arrangement, software and all other material (the
content) on or in this site belong to Wessex Water and/or its licensors.
use of such intellectual property rights or software or any reproduction of the
content is strictly prohibited except where expressly allowed under the terms.
is hereby granted to electronically copy and store (but not on any server or
other storage device connected to a network) and print individual pages of the
content on paper (but not photocopy them) from this site solely for the purpose
of making use of our services. You may also permit your computer to make an
electronically stored transient copy of the content for the purpose of viewing
it while connected to the internet only.
you may only make one copy of the content. Any other use of the content,
including reproduction for purposes other than that hereby authorised
(including the removal of copyright or trade mark notices), creation of an
electronic or manual database by systematically downloading and storing the
content, distribution (whether electronically or not) or republication is
request permission to use the content in a manner otherwise than permitted by
these terms email us or write to:
Wessex Water Services Limited, Claverton Down Road, Claverton Down, Bath BA2
the avoidance of doubt, this permission does not transfer ownership to you or
confer any other right on you in the whole or any part of the content.
name and logo of Wessex Water are UK registered trademarks. You are not
permitted to use or reproduce or allow anyone else to use or reproduce these
trademarks for any reason.
Advertisements: This site contains
material, including advertising which originates from third parties. It is the
responsibility of such advertisers, sponsors and other third parties to ensure
that such material complies with all relevant laws and regulations.
provide hyperlinks from our site to third party websites. We have no control
over and are not responsible for the content of linked websites and accordingly
make no warranty or representation as to their contents. We provide these links
for your convenience only but does not necessarily endorse the material on
those websites nor are we in anyway responsible for any transaction conducted
between you and any such third parties to whose website we provide a link. You
proceed to these websites at your own risk.
may only use the site for lawful purposes. You must not illegally transmit,
distribute or store any material or violate any applicable regulation. This
includes, without limitation, material which is protected by copyright,
trademark, trade secret or intellectual property right which you use without
may not circumvent or attempt to circumvent our security systems by cracking,
hacking or otherwise.
the interests of all our users, we will co-operate with investigations by any
law enforcement or relevant authorities of suspected criminal activity or
violation of systems or network.
comply with our obligations under data protection legislation, you are required
us with any information about yourself. Failure to do so is a breach of the
is your responsibility to make sure that information which we hold about you is
up to date and accurate. Failure to do so will be a breach of the terms.
reserve the right to modify, add to or change the terms, our privacy statement
and any other policies at any time and any such modifications, additions or
changes will be effective immediately on being posted to this site. It is your
responsibility to make sure that you are aware of such modifications, additions
or changes and you will be deemed to have accepted them if you access the site
after any modifications, additions or changes have been made.
will do our best to ensure that the site is what we believe to be relevant up
to date and as interesting as possible and we accordingly reserve the right at
our discretion to make changes to any part of this site.
of warranty and liability: We makes no express or implied
warranty or representation:
we will do our best to maintain the operation of the site in accordance with
this agreement, we will not be responsible for the computer equipment and
telephone services which you use to access the site.
also note that the site will on occasion be unavailable because of maintenance
and repair works which we carry out on the site. We will make reasonable
efforts to ensure that downtime for maintenance and repair works is kept to a
other warranties, conditions, undertakings, representations, terms or other
liabilities, whether express or implied, statutory or otherwise (if any)
arising out of or in connection with use of (or inability to use) the site or
any material on the site or any action or decision taken as a result of using
the site or any material on it are given.
will only be liable for any loss or damage which you suffer from your use of
the site which results directly from our breach of this agreement or from our
negligence and which loss or damage was foreseeable, ie, it was obvious to you
and us at the time of entering into this agreement. Where your use of this site
is for business purposes we will not be liable for any loss of business,
profits, contracts, goodwill and/or any other economic loss.
will not be liable for the content of any third party websites or the actions
or omissions of their proprietors nor for the contents of third party
advertisements and sponsorship which may appear on the site.
liability of Wessex Water shall be limited in respect of any one incident or a
series of two or more connected incidents to an amount equal to £1,000,000.
claim for loss or damage caused by us which you wish to make must be notified
to us as soon as practicable after the loss or damage is discovered.
the event of any claim against us by a third party resulting from use of the
site by you, you will be responsible for all of our losses, damages and
reasonable costs and expenses. In the event of a third party claim against us,
you agree that you will:
as expressly stated, nothing in these terms will reduce your statutory rights
relating to the manner in which we perform this agreement.
law and disputes: This agreement is deemed to have been
made in England and is governed by English law. Any dispute relating to this
agreement shall be referred to the English courts.
our exclusive benefit we retain the right to bring proceedings in the courts of
the country of your residence or your principal place of business.
may not assign, sub-license or otherwise transfer any of your rights under
terms cannot be varied except in writing by a director of Wessex Water. Nothing
said by any employee or agent of Wessex Water will be capable of varying these
any provision in these terms is found to be invalid by any court having
competent jurisdiction, the invalidity of that provision will not affect the
validity of the remaining provisions of these terms, which shall remain in full
force and effect.
by either party to exercise any right or remedy under these terms does not
constitute a waiver of that right or remedy. Headings in these terms are for
convenience only and will have no legal meaning or effect.
read these terms carefully before agreeing to them. If you are uncertain as to
your rights under them or if you have any queries or comments about them,
us or seek independent legal advice.