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0345 600 3 600

Monday to Friday, 8am to 6pm.

customer.services@wessexwater.co.uk
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
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  • Website terms and conditions

    Terms: This website is operated by Wessex Water Services Limited - registered office Claverton Down Road, Claverton Down, Bath BA2 7WW - company number 2366648.

    The website (site) is:

    • provided free subject to the following terms of use. By using the site, you are deemed to agree to these terms including any amendments made by Wessex Water from time to time
    • intended to be accessed by users in the UK only. No representation or warranty is made as to whether the information in this site complies with the regulatory regime of countries other than the UK.

    These terms will continue in force until such time as they are terminated.

    Termination: To terminate this agreement between us, email us or write to our registered address. Should we wish to terminate it, we would email you.

    Notices will be deemed to have been served one hour after transmission by email and three working days after dispatch by post. You are responsible for notifying us of any change to your email address and, where provided to us, your postal address.

    Any breach of the terms shall entitle Wessex Water to immediately terminate the service to you without notice. If you would like us to let you know our reasons for terminating the agreement between us, please email us.

    Intellectual property: Unless otherwise stated, any intellectual property rights arising in respect of this site’s design, text, graphics, its selection and arrangement, software and all other material (the content) on or in this site belong to Wessex Water and/or its licensors.

    Any use of such intellectual property rights or software or any reproduction of the content is strictly prohibited except where expressly allowed under the terms.

    Permission is hereby granted to electronically copy and store (but not on any server or other storage device connected to a network) and print individual pages of the content on paper (but not photocopy them) from this site solely for the purpose of making use of our services. You may also permit your computer to make an electronically stored transient copy of the content for the purpose of viewing it while connected to the internet only. 

    However you may only make one copy of the content. Any other use of the content, including reproduction for purposes other than that hereby authorised (including the removal of copyright or trade mark notices), creation of an electronic or manual database by systematically downloading and storing the content, distribution (whether electronically or not) or republication is prohibited.

    To request permission to use the content in a manner otherwise than permitted by these terms email us or write to: Wessex Water Services Limited, Claverton Down Road, Claverton Down, Bath BA2 7WW.

    For the avoidance of doubt, this permission does not transfer ownership to you or confer any other right on you in the whole or any part of the content.

    The name and logo of Wessex Water are UK registered trademarks. You are not permitted to use or reproduce or allow anyone else to use or reproduce these trademarks for any reason.

    Advertisements: This site contains material, including advertising which originates from third parties. It is the responsibility of such advertisers, sponsors and other third parties to ensure that such material complies with all relevant laws and regulations.

    Hyperlinks: We provide hyperlinks from our site to third party websites. We have no control over and are not responsible for the content of linked websites and accordingly make no warranty or representation as to their contents. We provide these links for your convenience only but does not necessarily endorse the material on those websites nor are we in anyway responsible for any transaction conducted between you and any such third parties to whose website we provide a link. You proceed to these websites at your own risk.

    Illegal use: You may only use the site for lawful purposes. You must not illegally transmit, distribute or store any material or violate any applicable regulation. This includes, without limitation, material which is protected by copyright, trademark, trade secret or intellectual property right which you use without permission.

    You may not circumvent or attempt to circumvent our security systems by cracking, hacking or otherwise.

    In the interests of all our users, we will co-operate with investigations by any law enforcement or relevant authorities of suspected criminal activity or violation of systems or network.

    Privacy: We take the issue of data protection very seriously. This is set out in our Privacy Policy. So that we may comply with our obligations under data protection legislation, you are required to read and agree to the Privacy Policy  before providing us with any information about yourself. Failure to do so is a breach of the terms.

    It is your responsibility to make sure that information which we hold about you is up to date and accurate. Failure to do so will be a breach of the terms.

    Changes: We reserve the right to modify, add to or change the terms, our privacy statement and any other policies at any time and any such modifications, additions or changes will be effective immediately on being posted to this site. It is your responsibility to make sure that you are aware of such modifications, additions or changes and you will be deemed to have accepted them if you access the site after any modifications, additions or changes have been made.

    We will do our best to ensure that the site is what we believe to be relevant up to date and as interesting as possible and we accordingly reserve the right at our discretion to make changes to any part of this site.

    Disclaimer of warranty and liability: We makes no express or implied warranty or representation:

    • as to the accuracy, completeness, fitness for any particular purpose or currency of the information available via this site and we request that whenever possible you verify data which is available on the site with an independent source
    • that the content is free from viruses or anything else that has contaminating or destructive properties including where such viruses or other programmes result in loss of or corruption to your data or other property; or
    • as to the operation, quality, functionality or accessibility of the site.

    Whilst we will do our best to maintain the operation of the site in accordance with this agreement, we will not be responsible for the computer equipment and telephone services which you use to access the site.

    Please also note that the site will on occasion be unavailable because of maintenance and repair works which we carry out on the site. We will make reasonable efforts to ensure that downtime for maintenance and repair works is kept to a minimum.

    No other warranties, conditions, undertakings, representations, terms or other liabilities, whether express or implied, statutory or otherwise (if any) arising out of or in connection with use of (or inability to use) the site or any material on the site or any action or decision taken as a result of using the site or any material on it are given.

    We will only be liable for any loss or damage which you suffer from your use of the site which results directly from our breach of this agreement or from our negligence and which loss or damage was foreseeable, ie, it was obvious to you and us at the time of entering into this agreement. Where your use of this site is for business purposes we will not be liable for any loss of business, profits, contracts, goodwill and/or any other economic loss.

    We will not be liable for the content of any third party websites or the actions or omissions of their proprietors nor for the contents of third party advertisements and sponsorship which may appear on the site.

    Any liability of Wessex Water shall be limited in respect of any one incident or a series of two or more connected incidents to an amount equal to £1,000,000.

    Any claim for loss or damage caused by us which you wish to make must be notified to us as soon as practicable after the loss or damage is discovered.

    In the event of any claim against us by a third party resulting from use of the site by you, you will be responsible for all of our losses, damages and reasonable costs and expenses. In the event of a third party claim against us, you agree that you will:

    • give us full authority to conduct the matter, including as to defending or settling the matter; and
    • give us all reasonable assistance which we require from you in relation to the matter.

    Except as expressly stated, nothing in these terms will reduce your statutory rights relating to the manner in which we perform this agreement.

    Governing law and disputes: This agreement is deemed to have been made in England and is governed by English law. Any dispute relating to this agreement shall be referred to the English courts.

    For our exclusive benefit we retain the right to bring proceedings in the courts of the country of your residence or your principal place of business.

    General: You may not assign, sub-license or otherwise transfer any of your rights under these terms.

    These terms cannot be varied except in writing by a director of Wessex Water. Nothing said by any employee or agent of Wessex Water will be capable of varying these terms.

    If any provision in these terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms, which shall remain in full force and effect.

    Failure by either party to exercise any right or remedy under these terms does not constitute a waiver of that right or remedy. Headings in these terms are for convenience only and will have no legal meaning or effect.

    Please read these terms carefully before agreeing to them. If you are uncertain as to your rights under them or if you have any queries or comments about them, please email us or seek independent legal advice.

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