Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
We are a regional water and sewerage business serving 2.8 million customers across the south west of England including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire.
The Bristol and Bath area in the north west has a population of around 750,000 and in the south east the Bournemouth and Poole area has about 300,000 residents.
The region’s landscape is varied, ranging from the Mendip Hills and the levels of Somerset to the cliffs of Dorset and Wiltshire’s Salisbury Plain.
The two coastlines have a number of popular holiday resorts such as Weston super Mare and Minehead on the north coast and Bournemouth, Poole and Weymouth on the south coast.
Since May 2002 we have been owned by
YTL Power International of Kuala Lumpur, Malaysia.
YTL has demonstrated a long term commitment to us, enabling us to develop and continue to provide a first class service to our customers.
Our aim is to give all customers excellent standards of service by providing high quality water and environmental services that protect health, improve the environment and give customers good value for money.
We are recognised by the water industry regulator
Ofwat as one of the most efficient water and sewerage companies in England and Wales.