Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
Our Ask a question feature can answer hundreds of frequently asked questions on areas from bills and accounts to water meters.
If Ask a question can't answer your query, we'll find the right answer and add it for future use.
You can also instant message one of our team using our live chat feature - they can help you with billing or operational matters.
To chat with one of our team:
Can't see the icon? Try again shortly - our team may be busy helping other customers.
You need a web connection to use live chat. If you're accessing the service from a mobile device without WiFi connection, you will need a strong signal to stay connected with us. If you struggle to connect, please contact