Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
Our code of practice details how we supply water and provide sewage services for customers.
It includes information on the services we provide, how to make enquiries and explains our complaints procedure.
The code of practice is published by Wessex Water in compliance with our licence and it is regularly updated.
We have the following publications available which explains our services and forms our code of practice: