Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
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The operations centre is based on the south side of Bath - Claverton Down Road, Bath BA2 7WW.
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By bus: Our free bus service (
Wessex Water bus timetable) travels to the operations centre from Bath city centre and Odd Down park and ride, BA2 8PA. Free parking is available at Odd Down park and ride.
These run every 20 minutes in the mornings, lunchtimes and afternoons. Principal bus stops are detailed in the map above.
By train: We are a 10 minute taxi ride from Bath Spa train station. A free bus service runs from a bus stop near the station, at Manvers Street outside Bayntun Bookstore (opposite the back entrance to Debenhams), and an alternative stop behind the station at the bottom of Lyncombe Hill in Widcombe.
By bike: Cyclists and motorcyclists can store their bikes securely at the operations centre and use the changing rooms (including showers). Our buses also have cycle racks if you can't face a steep uphill ride to Claverton Down!
By car: Parking spaces are limited at the operations centre. If you are travelling by car, please ensure that your host has arranged space for you.