Help with your meter
How to read your meter
Find and read your water meter by following these simple steps.
Send us a meter reading
You can send us a meter reading online if we have estimated your bill.
Return to unmetered charges
After switching to a meter, you have up to two years to change your mind.
Switch to a meter
Apply for a meter
It's free to switch and on average customers save more than £125 per year.
Our Money Back Guarantee
If you don't save money, you can switch back to unmetered charges.
Calculate your metered bill
Find out how much money you could save by switching to a meter.
A smarter way to manage your water
We’re embarking on one of our most exciting and ambitious programmes to upgrade our water meters to smart meters – find out everything you need to know at this stage.