Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • The retail water market

    Since April 2017 businesses and other non-household customers have been able to choose their water and sewerage retailer. This was driven by a government initiative called Open Water to encourage competition in the water industry as well as better, more tailored services for non-household customers. It has created the largest water market in the world and has been the biggest change to the UK water industry since privatisation.  

    How does it work?

    We and other water companies are wholesalers for non-household customers in our region and will continue to supply them with same water as well as take away and treat their waste. Meanwhile retailers have entered the market and compete for these customers.

    2017 Changes to your account

    How do I find out more about retailers?

    Your latest bill should provide you with details about your current retailer.

    For new customers, you will need to appoint a retailer to provide retail services.

    You can find out information on eligibility and how to establish your current retailer and switch or find a new retailer at Alternatively you can contact your retailer.

    Who should I contact?

    If you have an urgent enquiry about your water supply or sewerage services, please call us on 0345 600 4 600.

    For billing and general enquiries, please contact your retailer directly.

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