Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

customer.services@wessexwater.co.uk
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
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  • Discount for customers receiving pension credit

    We offer a bill discount of around 20% to customers who receive pension credit.

    You may qualify if:

    • you receive water and/or sewerage services from us 
      and
    • everyone in your household who is over 18 years old receives pension credit.

    To apply for this discount, you will need: 

    • your date of birth and National Insurance number
    • a copy of your evidence of your entitlement to pension credit to support your application. 

    For any queries about completing the form call 0345 600 3 600 (Monday to Friday, 8am to 6pm) or email customer.services@wessexwater.co.uk 

    Apply for a pension credit discount

    or

    Download and return a copy of the form.

    Apply for a pension credit discount (PDF application form)

    If you are unsure whether you receive pension credit or if you need to obtain a letter as proof of your entitlement, please contact the pension centre on 0345 606 0265 or visit www.gov.uk/find-pension-centre to look up your nearest branch. Your local Age UK may also be able to check if you’re entitled to Pension Credit. 

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