Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
We offer a bill discount of around 20% to customers who receive pension credit.
You may qualify if:
To apply for this discount, you will need:
For any queries about completing the form call 0345 600 3 600 (Monday to Friday, 8am to 6pm) or email
Apply for a pension credit discount
Download and return a copy of the form.
Apply for a pension credit discount (PDF application form)
If you are unsure whether you receive pension credit or if you need to obtain a letter as proof of your entitlement, please contact the pension centre on 0345 606 0265 or visit
www.gov.uk/find-pension-centre to look up your nearest branch. Your
local Age UK may also be able to check if you’re entitled to Pension Credit.