Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
Call us immediately on 0345 600 4 600 if you see a suspected pollution - you will need to give us a location and description.
Signs of a suspected pollution could include:
We aim to arrive on site within two hours to investigate incidents.
If we find the pollution is our responsibility we will take action immediately.
All pollution incidents are reported to the Environment Agency.
Most pollution incidents are caused by blocked sewers which we work hard to avoid.
You can help us by: