Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
We've already helped more than 21,000 people get their water bill back on track.
If you're having problems paying, we can help you too.
Take a look at this video before selecting the link below which matches your financial situation.
Save money - switch to a meter
Save money and water - get a free water saving pack
Pay my bill directly from my benefits
Get short term help
Struggling to pay - lower my bill
Pay off my debts and get back on track
Get independent financial advice
If you are worried about your finances, the
60-second online debit check from debt charity StepChange will be able to tell you if you need debt advice.
If you have particular requirements due to your age, ill health, a disability, mental illness or additional needs,
Priority Services (formerly Customer Care Plus) offers further non-financial assistance.