Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

customer.services@wessexwater.co.uk
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
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  • Technical apprenticeships

    Our engineering and construction apprenticeship programmes offer an opportunity to play a role in building new and replacement infrastructure projects for the company.

    Water Operations apprenticeships 

    Our operations supply and waste teams are responsible for ensuring that our networks run smoothly and our treatment works operate efficiently.

    This two-year apprenticeship programme will provide an excellent insight into both waste water and water supply within the operations business. During your time with Wessex Water you will rotate between both departments; ensuring the quality of drinking water of 1.4million customers, and that the waste of 2.7 million customers is treated to the highest standards.

    Across the roles you will learn about biological and chemical processes, maintaining our assets and improving efficiency at our treatment works and pumping stations. You’ll also develop an understanding of how to maintain our network of sewerage pipes and systems, along with repairing and maintaining our water distribution systems. All of the roles involve working with large and small mechanical and electrical systems. 


      Utilities apprenticeships

      Our repair and maintenance (R&M) teams look after the thousands of kilometres of pipes and infrastructure that keeps water moving around the region.

      These apprenticeships are delivered by our construction division Wessex Engineering and Construction Services (WECS) which has teamed up with  Bridgwater College to provide a purpose-built educational facility that will give young apprentices the skills required to work in the water industry.

      The new skills centre at the Cannington Campus gives apprentices the hands-on skills required to gain an NVQ Level 2 in the water industry. It is delivered through two week block courses throughout the programme which enables the apprentices to work alongside our current utilities team, putting their learning into practice to repair and maintain typical pipework used to supply water.

      The apprenticeship programme, developed by us in partnership with the college, offers the potential for apprentices to gain a full-time role in our main laying and repair and maintenance teams as well as achieving their NVQ qualification at the end of the two year programme.

      To join this programme you will need to be keen to work outdoors and to train on how to operate a range of machinery and tools efficiently and safely.


      Higher level construction technician programme

      The construction technician programme runs over two years and gives candidates the opportunity to rotate around the engineering & construction department while gaining a professional qualification through day release at university.

      Subjects covered include:

      • on site labouring
      • site management
      • health and safety
      • civil, mechanical and electrical design
      • environmental impacts
      • contract and commercial conditions.

      To join this programme you will need to be educated to A-level (including maths A* to C grade) or BTEC equivalent and hold a clean driving licence.

      Advanced EM&I engineering apprenticeships

      Now available as a Higher Level Apprenticeship

      Our electrical, mechanical and instrumentation (EM&I) engineering apprenticeships offer the opportunity to gain a wide range of skills and experience and achieve a professional engineering qualification.

        This four-year apprenticeship comprises the following six elements:

        • Level 3 NVQ extended diploma in engineering maintenance (mechanical or electrical)
        • Level 3 NVQ technical certificate
        • performing engineering operations Level 2 NVQ
        • functional/key skills at Level 2 NVQ
        • personal learning and thinking skills (PLTS) qualification
        • employee rights and responsibilities (ERR) qualification.

        The minimum qualifications needed for this apprenticeship are one or more of the following:

        • five GCSEs with grades A* to C in English, maths and science
        • an intermediate level apprenticeship framework
        • a diploma in engineering
        • a young apprenticeship in engineering.

        The selection process includes an initial assessment covering basic numeracy, literacy and spatial awareness followed by an interview.

        Want to know more?

        For more information about our apprencticeships, please email apprentice coordinator  Becca Thurston

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