Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
Your tap water will vary in taste and appearance depending on where you live in the region.
Most of the water we supply is hard as it comes from groundwater which has percolated slowly through the soil and layers of rock.
You can find out more about your water, its hardness and quality using this postcode checker. The hardness results will enable you to adjust your dishwasher settings.
If your tap water is brown or white in colour, what's causing it?
Learn what to do if limescale is building up in your appliances.
Discover why your water may taste or smell unpleasant and how to solve it.