Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
During the colder months you need to take extra precautions to protect your home from potential plumbing emergencies.
Before winter you should:
Take a look at our cold weather advice videos.
Bursts often occur due to water expanding as it freezes which puts a large amount of pressure on whatever material is containing it.
This sudden pressure build-up can cause pipes to split, leak and become a costly hazard at home or the workplace.
Using lagging, particularly in draughty areas such as attics, outbuildings or garages, will help prevent against pipes bursting when it gets cold.
You can buy lagging, a foam material made to wrap around pipes, from most hardware shops and large DIY stores.
When lagging your pipes, consider the following tips:
Remember, insulation will only delay freezing for about eight hours in exposed areas.
If you suspect you have a frozen pipe or tap in your home consider taking the following steps: