Water refill

We’re on a mission to reduce the use of single-use plastic bottles by installing water refill points in towns and cities across the region.

Help us to fight against plastic pollution by choosing to refill instead of buying bottled drinks.

Why is refill important?

In the UK 7.7 billion plastic water bottles are used each year - a large amount of these end up in waterways, harming both the environment and wildlife.

By installing refill points throughout the area we serve, we aim to reduce the use of single-use plastic bottles and lessen the impact they have on the planet.

If the average person uses a reusable bottle, it will cut the need for 100 disposable plastic bottles per year.

If you see a refill point in your area or on your travels, top up your bottle with tap water for free.

Find your nearest refill unit

Problems with a refill unit

If you are unable to use a refill unit or spot an issue please call 0345 600 4 600 and quote the ID number on the unit.

Are our refill points safe to use?

All our refill points will be cleaned and maintained regularly to ensure high standards of water quality and hygiene.

To use our refill points safely during this time we recommend that you:

wash your hands before and after using the unit
keep a safe distance from the person in front of you if you’re queuing
don’t touch the unit’s nozzle with the top of your bottle
minimise contact with the unit by only touching the refill button.

More information about using refill points safely can be found on Refill’s Covid-19 guidance page.

Installing a water refill unit

There are various steps to follow and checks to be made to ensure water quality is protected from deterioration and a safe supply provided to all consumers.