Coronavirus update for customers

We want to keep you informed about what we are doing in response to the coronavirus outbreak. 

Last updated 4 November 2020

How is Wessex Water dealing with COVID-19?

We are following the very latest government advice to protect our customers and colleagues and to continue to supply safe drinking water and sewerage services as normal.  

The World Health Organisation says there is no risk to tap water which is disinfected with chlorine to kill harmful bacteria as part of the treatment process.  

While this is a challenging time for everyone, we have tried and tested plans which we have put into action to ensure our services are delivered safely. 

This means you might see Wessex Water vans and our workforce out and about working on our water supply and sewerage networks carrying out routine work where it is safe to do so or dealing with emergencies. These individuals are ‘key workers’ so are permitted to be working in the highway, at our sites, or travelling to and from locations to ensure essential public services are maintained.  Find out more about what our key workers are doing

We are focusing on our essential services to customers and it is likely that we might have to cancel some non-urgent work. We’re sorry if this causes some disruption but it’s an important part of our plan to keep everything going as normal and keep our people safe. For essential work where we have to visit your property, such as clearing a sewer blockage or resolving a water supply issue, we request that you maintain a safe social distance from our workforce in line with the government's advice to protect both you and our colleagues.

We confirm we have complied with the government's guidance on managing the risk of Covid-19 with our five steps to safer working together.

Water quality information for businesses and organisations

Due to lockdown restrictions, a significant number of business and organisation premises have been forced to close, potentially causing water within the building’s plumbing system to become stagnant. This can cause water quality to deteriorate and there are potential risks to health using stagnant water. Water UK has published advice on the steps that should be taken when returning to buildings after prolonged inactivity.



Planned work and visiting your home

Extra support

Sewerage and using the toilet

Water supply and water quality

Getting in touch


Reservoirs and fisheries

We’ve taken the difficult decision to close our fisheries to protect our visitors and staff. This follows the most recent government guidance and is effective from Thursday 5 November 2020.

Our public spaces, visitor car parks and walking routes remain open for the benefit of local people seeking exercise in line with the government guidance.

Our visitor areas at Sutton Bingham and Clatworthy remain open. The opening hours are:

  • November: 9am to 4pm, daily 
  • December: 9am to 3pm, daily 
  • Seasonal opening dates remain unchanged 

Public Rights of Way and Permissive paths at other sites remain open, but please be mindful that the reservoirs are operational sites and places of work for our staff so please keep to the permitted routes only.  

Car parks and toilets remain open, but please take care and act responsibly and considerately towards others during your visit. Anyone found to be ignoring guidance or site rules will be asked to leave.  

Please ensure you follow Covid-19 guidance issued by the government. 

How to stay safe during your visit  

 Please do not visit if you are self-isolating, have been contacted by the Test and Trace service or showing any symptoms of Covid-19. 

 When visiting our sites please: 

  • keep your distance from people outside your household 
  • wash your hands regularly and maintain good personal hygiene
  • use sanitisers where provided on entry / exit of buildings
  • dispose of waste safely, including all rubbish, face masks or gloves after use
  • avoid being face to face with people who are not part of your household 
  • avoid crowds 
  • wear a face covering when it is not possible to maintain 2m distancing
  • when sitting near others or sharing a boat, please try to sit side by side or back to back
  • avoid loud talking, singing or shouting
  • our buildings and facilities are now open with social distancing measures in place. Please follow all instructions provided and help us to keep these spaces clean, tidy and safe for all to use
  • do not visit if the site is busy - consider an alternative venue or return at another time 
  • park sensibly and leave space between vehicles to ensure social distancing is maintained. This will also also reduce the number of people on site and make everyone safer. 
  • when using benches, play equipment or other site furniture, maintain social distancing within your household, support bubble or one person from another household. Please do not crowd equipment and be considerate of others waiting to use it by moving on after 5min where someone else is waiting
  • be aware it is not possible to clean these between each use 
  • please do not put mouths on equipment or hands in your mouths / eat until you have been able to wash / sanitise your hands.
  • where possible please wipe down surfaces and play equipment following use and use the sanitiser provided on site or bring your own

 Please note: 

  • we reserve the right to ask anyone not following the above guidance to leave immediately 
  • we may close our sites at any time and without notice if visitor numbers are too large or if people are not observing social distancing guidance or reservoir bylaws. 
  • we may need to change the way we operate at short notice if the government advice changes.

We must keep on protecting each other - Hands, face, space