You will receive the rebate within your next water bill. The rebate applies from 1 April 2020 to 31 March 2021.
NHS uniform washing rebate
NHS uniform washing rebate
In recognition of NHS workers who are washing their own uniforms at home during the current coronavirus (Covid-19) outbreak, we’re providing a rebate to cover the additional water used.
If your water supply and sewerage service is provided by Wessex Water you will receive a rebate of £50 for each eligible NHS frontline worker. If you only receive a water supply and have no sewerage service from Wessex Water you will receive £25.
No. We've set up a joint form to make it easy for you. You'll only need to apply once to cover both water and sewerage services.
No. The rebate is only for customers on a water meter who could see an increase in their bill if they use more water. Customers that aren’t on a water meter pay a flat fee for their water and sewerage services. This means that even if more water is used to wash uniforms their bill won’t increase. Find out more about our charges.
Yes, you are entitled to more than one rebate because both uniforms may need to be washed separately. Each NHS worker will need to complete a separate application form.
Many NHS staff are required to launder their own uniforms at home in the absence of NHS laundry facilities. NHS guidelines are for uniforms to be laundered separately from other items, with the machine half full at most and at the highest temperature recommended for the item. Coronavirus has not changed these rules but given the pandemic, it is likely that staff will want to wash each item as it is used rather than wait for a number of uniforms to be dirty before doing a single wash. We don’t think it’s fair for these workers to pay more for their water given that they are at the very front line of the fight against Coronavirus , which is why we’re offering the rebate.
We recognise that these NHS workers will see their metered water bill increase if, because of Coronavirus and the NHS guidelines, they are having to use their washing machines more often. This will mean that they will be paying us more than they would have done, and we don’t think this is fair at this time when they are on the frontline of the fight against Coronavirus, which is why we want to pay this money back. No other customer charges will be affected by the rebate that we apply.
We have limited this rebate to NHS workers because they are right at the front line of the current crisis and are likely to be most impacted by the guidelines for laundry. We recognise that a huge number of people have been affected financially by Covid-19. If you’re not a NHS worker but struggling to pay your bill, we might be able to provide support in other ways - find out more here.