NHS uniform washing rebate

NHS uniform washing rebate  

In recognition of NHS workers who are washing their own uniforms at home during the current coronavirus (Covid-19) outbreak, we’re providing a rebate to cover the additional water used.   

To be eligible you must:

  • receive your water supply from Bristol Water or Wessex Water
  • be on a water meter, and  
  • be a frontline NHS worker who is required to wash the uniform given to you by your employer.  

If you are eligible you can claim a rebate of up to £50 for each eligible NHS worker in your home which will be applied to your next water bill. To claim, simply complete the form below.   

Typical NHS roles include nurses, doctors and paramedics, and other occupations similar to those listed on the HM Revenue & Customs tax relief for uniforms website page.   

For further information and eligibility criteria see our terms and conditions.  

If you're not a NHS worker but struggling to pay your bill, we might be able to provide support in other ways - find out more here


Please be aware that we are currently experiencing an extremely high volume of applications. We will send you an email when the rebate has been applied to your account.

Terms and conditions

  • Once your application has been accepted, a rebate of up to £50 (a £25 rebate to cover each of your water and sewerage increased usage) will be applied to your next Bristol Water or Wessex Water bill. Note that if you only receive a water supply and have no sewerage service from Wessex Water, a rebate of £25 will apply. 
  • The rebate will apply in relation to your water and sewerage consumption for the period from 1 April 2020 to 31 March 2021 ("relevant period") only. 
  • Each eligible person within the same household is entitled to one rebate during the relevant period and required to fill in an application form in order to be entitled for that rebate. 
  • Eligibility - you can only apply for a rebate if you:
    • you can only apply for a rebate if you: receive your water supply from Bristol Water or Wessex Water; and
    • are on a water meter; and
    • are a frontline NHS employee and required to wash your uniform given to you by your employer.
  • Bristol Water and Wessex Water's decision in relation to a person’s eligibility to obtain a rebate will be final.
  • Bristol Water and Wessex Water reserves the right to amend the eligibility criteria and to void, suspend or cancel the rebate at any time, including but not limited to circumstances where you have applied for a rebate but are not eligible for that rebate.  
  • Your personal information will be used in accordance with Bristol Water's privacy policy and Wessex Water's privacy policy