If possible, check with your neighbouring premises to see if they are affected too.

If you are the only one affected, it may be an internal plumbing problem.

Please call us on:

0345 600 4 600 (24 hours)

To report a public or private leak, call:

0345 600 4600 (24 hours)

White or cloudy water can be caused by air trapped in the supply main. This can happen if the main has been opened to carry out essential maintenance. Your tap water may have white specs or look milky. This should clear within 24 hours.

For all other water quality issues or concerns, please call us

0345 600 4 600 (24 hours) 

Or find out more about water quality.

If possible, check if your neighbour's properties are also affected. If so, please call us and we will investigate.

If the problem has occurred out of hours, please call us on:

0345 600 4 600 (24 hours)

If your premises is the only one affected, it may be an internal plumbing problem . In cold weather it is possible that your premises'  pipes may have frozen.

Turn off the water supply at the internal stop tap - normally located where the supply pipe enters the building. Please contact your retailer or alternatively find a registered plumber at  WaterSafe . Do not touch any wet electrical fittings.   

Please call us to report the incident immediately:

0345 600 4 600 (24 hours)

A team will attend as soon as possible to help you. In the meantime, avoid contact with sewage wherever possible.

Call us:

0345 600 4 600

We will try to find  out who is responsible for the sewer. If it is our responsibility, we will attend and clear the blockage free of charge. If it is a private sewer, please contact your retailer or a private contractor. 

Call us as soon as possible:

0345 600 4 600

If the pollution is not sewage related, please call the Environment Agency

To report it, please call us:

0345 600 4 600

We will check our records and if it is our responsibility we will attend and arrange a repair or replacement.