Retailers
Charges
Here is a list of documents detailing the various charges we make.
- Wholesale charges scheme 2021-22
- Wholesale charges scheme 2020-21
- Wholesale charges scheme 2019-20
- Wholesale charges invoicing timetable 2021/22
- Wholesale charges invoicing timetable 2020/21
- Wholesale charges invoicing timetable 2019/20
- Notification of expected changes 2020-21
- Indicative wholesale charges 2022-23
If you have any queries about these charges please contact your account manager or the wholesale finance team.
Policies
Below is a list of our wholesale operational policies that apply for wholesale work we carry out for or affecting your non-household customers.
We frequently review our policies in line with the RWG good practice guides and have partially adopted them all, with the exception of the gap and vacancy incentive schemes.
We aim to update our policies each year and will always ask for feedback from Retailers when making any changes.
If you would like to discuss our policies or suggest any improvements, please contact our Wholesale Services Manager via wholesaleservicedesk@wessexwater.co.uk
|
RWG good practice guide |
Adoption status |
|---|---|
|
Planned events |
Full |
|
Unplanned events |
Full |
|
Disconnection for non payment |
Full |
|
Return to sewer allowance |
Full |
|
Leak allowances |
Full |
|
Data logging |
Partial |
|
Gap site and vacancy incentives |
Planned review in 2021/22 |
- Non-household return to sewer allowance policy
- Non-household leakage allowance policy
- Addendums to the WIRSAE Generic Code of Practice
- Wessex Water Wholesale Service Guarantee Scheme
- Wessex Water Wholesale Services Operations Manual and Policies
If you have any queries on any of these documents please contact the wholesale service desk on 0330 123 1122.
Alternative arrangements
Please contact our wholesale finance manager at wholesalefinance@wessexwater.co.uk if you would like to discuss an alternative credit or payment arrangement.
- water2business Alternative Payment Terms Agreement
- Water2Business Alternative Eligible Credit Support Agreement
- John Lewis Alternative Eligible Credit Support Agreement
- Heineken UK Alternative Eligible Credit Support Agreement
- ConservAqua Ltd Alternative Eligible Credit Support Agreement
- David Lloyd Leisure Ltd Alternative Eligible Credit Support Agreement
- Waterscan Ltd Alternative Eligible Credit Support Agreement
- J Sainsbury PLC Alternative Eligible Credit Support Agreement
- Arla Foods Ltd Alternative Eligible Credit Support Agreement
- Marston Plus Plc Alternative Eligible Credit Support Agreement
Our meter reading services - retailers
Wessex Water Services Limited does not carry out meter reading services. For household customers the meters are presently read by Pelican Business Services. Should you wish to enquire about Pelican Business Services' meter reading services, please contact them directly on 0345 600 3 600 or visit their website https://www.pelican.co.uk/meter-reading-terms-and-conditions/
Our promise to retailers
We are committed to delivering a high level of service to all retailers and their customers.
We aim to:
- deliver excellent standards at all times
- put things right as quickly as possible
- compensate you and your customer if we fail to keep our promise
- offer a range of cost reflective and innovative tariffs.
Our promise for retailers is underpinned with a 'no quibble' guarantee and compensation payments that are among the highest in the industry.
We recognise that some of your customers rely heavily on water services. For these customers we offer enhanced services.
Andy Pymer
Managing director
Contact us
Wholesale finance - billing or compensation enquiries
Telephone: 01225 528234
Email: wholesalefinance@wessexwater.co.uk
Write to: Wholesale Finance, Wessex Water, Claverton Down, Bath BA2 7WW
Wholesale service desk - operational enquiries
Telephone: 0330 123 1122 (Monday to Friday, 7.30am to 6pm)
Email: wholesaleservicedesk@wessexwater.co.uk
Write to: Wholesale Service Desk, Wessex Water, Claverton Down, Bath BA2 7WW