Policies

Below is a list of our wholesale operational policies that apply for wholesale work we carry out for or affecting your non-household customers.

We frequently review our policies in line with the RWG good practice guides and have partially adopted them all, with the exception of the gap and vacancy incentive schemes. 

We aim to update our policies each year and will always ask for feedback from Retailers when making any changes. 

If you would like to discuss our policies or suggest any improvements, please contact our Wholesale Services Manager via wholesaleservicedesk@wessexwater.co.uk 

• Addendums to the WIRSAE Generic Code of Practice
• Wessex Water Wholesale Service Guarantee Scheme
• Wessex Water Wholesale Services Operations Manual and Policies

If you have any queries on any of these documents please contact the wholesale service desk on 0330 123 1122.

Alternative arrangements

Please contact our wholesale finance manager at wholesalefinance@wessexwater.co.uk if you would like to discuss an alternative credit or payment arrangement.

• water2business Alternative Payment Terms Agreement
• John Lewis Alternative Eligible Credit  Support Agreement
• Heineken UK Alternative Eligible Credit Support Agreement
• ConservAqua Ltd Alternative Eligible Credit Support Agreement
• David Lloyd Leisure Ltd Alternative Eligible Credit Support Agreement
• Waterscan Ltd Alternative Eligible Credit Support Agreement

Our meter reading services - retailers

Wessex Water Services Limited does not carry out meter reading services. For household customers the meters are presently read by Pelican Business Services. Should you wish to enquire about Pelican Business Services' meter reading services, please contact them directly on 0345 600 3 600 or visit their website https://www.pelican.co.uk/meter-reading-terms-and-conditions/

• Pelican retailer meter reading agreement November 2018