Information for retailers

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Retailer portal

Our retailer portal has been designed with all your retail needs in mind allowing you to effectively carry out a range of different processes for your customers without having to call or email us.

Charges

Here is a list of documents detailing the various charges we make.

If you have any queries about these charges please contact your account manager or the wholesale finance team.

Policies

Below is a list of our wholesale operational policies that apply for wholesale work we carry out for or affecting your non-household customers.

We frequently review our policies in line with the RWG good practice guides and have partially adopted them all, with the exception of the gap and vacancy incentive schemes.

We aim to update our policies each year and will always ask for feedback from Retailers when making any changes.

If you would like to discuss our policies or suggest any improvements, please contact our Wholesale Services Manager via wholesaleservicedesk@wessexwater.co.uk

RWG good practice guide	Adoption status
Planned events	Full
Unplanned events	Full
Disconnection for non payment	Full
Return to sewer allowance	Full
Leak allowances	Full
Data logging	Partial
Gap site and vacancy incentives	Planned review in 2021/22

If you have any queries on any of these documents please contact the wholesale service desk on 0330 123 1122.

Alternative arrangements

Please contact our wholesale finance manager at wholesalefinance@wessexwater.co.uk if you would like to discuss an alternative credit or payment arrangement.

Our meter reading services - retailers

Wessex Water Services Limited does not carry out meter reading services. For household customers the meters are presently read by Pelican Business Services. Should you wish to enquire about Pelican Business Services' meter reading services, please contact them directly on 0345 600 3 600 or visit their website https://www.pelican.co.uk/meter-reading-terms-and-conditions/