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If you are experiencing an issue with our services or require additional support, see our advice and discover how we can help.
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We’re investigating a leak and aim to resolve this as quickly as possible.
We apologise for any inconvenience.
We’re investigating an issue with the water supply and aim to resolve this as quickly as possible. We apologise for any inconvenience.
When supplies are restored, you may experience discoloured water.
See guidance on how to clear discoloured water.
Follow our advice to avoid frozen pipes this winter
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We've helped more than 49,000 customers who were struggling to afford their bills or repay their debt. View our full range of support available.
If you or anyone you know needs extra support due to age, ill health or disability, sign up to Priority Services for free so we can help.
If we need to turn your water supply off to carry out work we will let you know by your preferred contact method.
If you need extra support in the way we communicate with you we can send your bills or service information to a carer, family member or friend.
We can help if you have trouble reading your meter. We usually take two meter readings a year to calculate your bills.
You can set up a password and we’ll use it every time we visit you to help prevent identity fraud.
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£18m upgrade to protect Somerset watercourses
Ecological protection of Somerset’s watercourses and rivers is being significantly boosted by an investment of more than £18 million to reduce the impact of chemicals in wastewater.
£3m boost to protect environment in South Gloucestershire
Wotton-under-Edge and Wickwar projects to enhance removal of chemicals from water.
Enhanced river health in the pipeline in Bristol
The mission to protect the River Avon is stepping up a further gear this autumn as a £800,000 project to reduce the pressure on the sewer system gets under way in east Bristol.