Tenants and students

Your rent and water bills

Your water bills may be included in your rent - you can find out by checking your tenancy agreement or asking the property owner.

If your water bill is not included, you will need to set up an account with us.

Setting up an account

You can set up an account with us easily and quickly using our online form.

To fill in the form you'll need:

• the date you moved in
• your new address
• an initial meter reading if your new home is metered.

If you are unable to get a meter reading, please call us to arrange a meter reader to visit. We will read it on the weekday you move provided you give us five working day's notice.

Manage your account online

Once your account is set up you can sign up to eBilling so you can view and pay your bills online.

Adding names to the bill

If you are living in a house share, you may want to add more than one name to the bill.

We can add multiple names on the account. The names might not all be on your bill, but you'll all be able to talk to us about the account.

Don't forget that everyone living at the address will be responsible for paying the bill.

End of your tenancy

Only the person named on the account can tell us about the move and close the account.

Once the account is closed you will receive a final bill.