Scams and bogus callers

Keep an eye out for the following scams to avoid being tricked into parting with your personal information, valuables and money.

Bogus callers

If you think someone is not a real Wessex Water employee, contact the police immediately.

Scammers often prey on elderly or vulnerable people by pretending they work for a water company to con their way into homes.

All our staff carry photographic identification. If you receive a visit from one of our team, remember to ask to see their identity card before you let them inside your home.

If you are on our Priority Services register, you can set up your own password and we’ll use it every time we visit you.

It is very rare that one of our staff would need to enter your home. If they do need to enter they will always show their identity card first and will be happy to wait while you confirm their identity.

Phone calls

A bogus telephone call can involve demands for water bill payments where you are pressurised for card payment details or told a direct debit has failed and you need to make an immediate payment.

We would never put a customer under pressure to make a payment in this way.

If this happens to you, end the call and contact us.

All genuine text messages from Wessex Water will have “Wessex Water” as the sender information.

We use text messages to inform customers of water supply interruptions or incidents that they should be aware of.

We never ask customers for bank details or to make payments by text. You can be added to our official text service by updating your details.

Charging premium rates to call us

Some companies provide an unofficial Wessex Water telephone number which when rung will charge you an extortionate amount of money before being transferred to our official number.

These can sometimes be found when you use an internet search engine to look up a number. To find the right number, visit our contact us page.

Malicious emails

Fraudulent emails might include our logo and initially appear to be from Wessex Water when they are not. These are becoming more and more sophisticated.

Signs to look out for are where there appears to be a sense of urgency, for example, the threat that unless you act immediately your account may be closed.

If the email is addressed “Dear Customer” it could also be a sign that it is fraudulent. Emails from us will use your title and name and include your account number.

We will only send you emails from the following addresses: or

If you are suspicious do not click on any links or open any attachments and never provide personal information, such as your username, password or bank details.