How to read an unmetered bill

Customer number

Your customer number is a unique number that has been assigned to your account. You may need to quote this number if you call us or submit a form online.

Payment reference

If you want to make a payment online or by phone, you will need to quote this number to ensure the payment is allocated to your account. Direct Debit customers will need to quote it if they want to make an ad hoc payment.

Options to pay

This section will show the total amount due throughout the billing period and your options to pay it. If you already have a Direct Debit set up, it will show your next and future payments.

Total due

This value is your annual charge. It is not related to how much water you use and is based on the rateable value of your property.

Account summary

This section shows your previous balance and total payments made to date.

Rateable value

You are charged based on the rateable value of your property and not how much water you use. These values were given to all UK homes between 1967 and 1990 and were an assessment of their annual rental value. The higher yours is, the more you will be charged.

Total

This figure is calculated by multiplying your property’s rateable value by our water and sewerage charges, plus our standing charge.