Bills and accounts
Choose from a number of options to pay your bill and update your details through your online account.
Help and advice
If you are experiencing an issue with our services or require additional support, see our advice and discover how we can help.
Visit and learn
Plan a day out at one of our sites and learn about the support available for local communities.
Spread your bill over monthly payments and choose a payment date that suits you.
If you find the payments are not affordable, please contact us and we will discuss alternative payment options with you.
The easiest way to set up a Direct Debit is by completing our online form.
Please download, complete the form and send to: BWBSL, 1 Clevedon Walk, Nailsea, Bristol, BS48 1WA.
Direct Debit form - metered customers
Direct Debit form - unmetered customers
Follow our advice to save water, and find out how using less can reduce your bill and benefit the environment.
Switch to a water meter
You can apply for a water meter online if we supply you with water.
If you need additional support due to age, ill health, disability, mental health or a temporary change in your personal situation, we are here to help.