Bills and accounts
Choose from a number of options to pay your bill and update your details through your online account.
Help and advice
If you are experiencing an issue with our services or require additional support, see our advice and discover how we can help.
Visit and learn
Plan a day out at one of our sites and learn about the support available for local communities.
Find out what each part of your bill means, how to pay it and how we can help if you need support.
How can we help today?
See our various payment options and choose the one that best suits your needs.
Discover how your bill should look, what you pay for and how we calculate your bill.
If you need help paying your bills, we offer support through our schemes and tariffs.
Unusually high bill
There is often a simple reason why your bill or meter reading is higher than usual. Find out some of the common causes.
Our charges are set annually according to price limits that we agree with Ofwat.
With household costs rising due to the current economic situation, we thought it would be helpful to explain what's happening with water bills so you can plan.